Need Help? Contact Us

Golden Arch Casino is dedicated to giving excellent customer service to our on line players. Our live help and customer service phone line is available 24 hours per day 7 days per week.

24/7 Hot Line; Toll Free: 877-525-7586

Live Chat

Or chat with one of our customer service representatives:

Email Us

Of course you can also send an e-mail to us to: Support@GoldenArchCasino.com

Need help making a cash withdrawl?

Or for a withdrawal request, send an e-mail to: Payouts@GoldenArchCasino.com

Some common questions

Below are some of the most frequently asked questions. For a more in-depth FAQ please visit our Casino Support Blog

Can I play for free?

You can play for free at www.goldenarchcasino.net. The site will provide you with $2000 of play money to use. Unfortunately, the play money cannot be replenished. When you want to play for real money, please visit us at www.goldenarchcasino.com.

How do I get started?

Visit www.goldenarchcasino.com and click on ‘Register’. Once you have completed the registration, you will have a free $10 depostited to your account. Email support@goldenarchcasino.com or give us a call at 1-877-525-7586 if you require assistance.

How do I make a deposit?

Log into your account and click on ‘Cashier’ to access our various deposit options.

What is the Line of Credit?

Golden Arch Casino offers a $300.00 Line of Credit to all of its players. It is made available in your account after you make your first deposit.

The Line of Credit IS NOT FREE MONEY. If you choose to use it, you will be sent a bill in the mail and you will have to repay the amount used.

Remember, when you are inside the games, the balance showing in the bottom left corner is your Cash Available AND the Line of Credit. You should think of $300 as your zero balance.

What are Golden Arch Casino’s limits?

Golden Arch Casino’s limits are as follows:

1. 1st deposit limit: $300
2. Subsequent deposits: 3 deposits up to a maximum of $300 in a 7 day rolling period.
3. The deposit minimum is $25 and the maximum is $300.

I can’t remember my password. How do I retrieve my password?

If you can't remember your password, just enter your email address on the Forgot Password? page and click "Continue." We'll email your password to you shortly afterwards.

Login & Game Issues

I can’t remember my username. How do I retrieve my username?

Call support at 1-877-525-7586 and after a quick verification procedure, we can email the password to your inbox.

I am experiencing a game play error. What do I do?

Record the error message that has been displayed by the system, and find the Game ID number by clicking the ‘History’ button inside the game window. Contact support@goldenarchcasino.com with the Game ID and error message.

I am experiencing a deposit error. What do I do?

Record the error message that has been displayed by the system, and contact support by phoning 1-877-525-7586, emailing support@goldenarchcasino.com, or chatting support.

The games are not loading correctly. What do I do?

You may need to update Java or your Flash player. Email support@goldenarchcasino.com for instructions. You will also need to disable your pop-up blocker for the games to load correctly.

How do I disable my pop-up blocker?

To disable your pop-up blocker in Internet Explorer 7, please complete the following procedure:
1. Ensure Internet Explorer is running.
2. Click 'Tools'.
3. Click 'Pop-up Blocker'.
4. Click 'Pop-up Blocker Settings'.
5. Type www.goldenarchcasino.com into the 'Address of website to allow' section, and then select 'Add'.

This will have disabled your pop-up blocker for www.goldenarchcasino.com only.

How do I make a withdrawal?

After logging into your account, select ‘Cashier’, and then click ‘Request a Withdrawal’. $200 is the minimum amount that can be withdrawn from Golden Arch Casino.

What is the status of my withdrawal?

Please email payouts@goldeanarchcasino.com for all withdrawal inquiries.